Responsibilities:
- Timely and accurate order & quotation processing in SAP;
- Providing customers with information related to price and availability, order status, products etc.;
- Processing customer returns via SAP;
- Claims management;
- Managing the open orders by extracting and analysing SAP reports;
- Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
- Ensuring customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
- Raising requests for creating and updating SAP data (customer master data, material master data, etc.);
- Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
- Active participation for the project related continuous improvement process;
- Providing training and support to team members;
- Fulfil additional tasks required by direct superior.
Requirements:
- Bachelor's degree;
- Advanced English and German advanced (written and oral communication skills);
- PC skills: MS Office (Excel, Word);
- Customer Service experience;
- Attention to details;
- Analytical thinking;
- Ability to synthesize;
- Team-player;
- Multitasking;
- Solution oriented;
- Proactivity and reliability;
- Good conflict management;
- Independent decision making;
- Adaptability;
- Customer orientation skills;
- Active listening and quick comprehension.
How to apply
Send us an e-mail at office@easy-recruiting.com with your CV or call us.